>_CLIENT SPOTLIGHT

>_Real results from early adopters of EliteOpsAI

>_THE LONDON BROW COMPANY

>_Industry: Beauty & Cosmetics eCommerce (UK)

>_CHALLENGES

•Offer bespoke, on-brand support without hiring a full team
•Handle pre-purchase questions (shade/undertone, product fit, routines)
•High volume of "Which shade is right for me?" support tickets
•Reduce response time while keeping a friendly, professional tone
•Guide customers to the right products and policies 24/7
•Smooth implementation without adding stress to the team

>_AI SOLUTION (AVA)

•Front-line AI Customer Support chat ("AVA"), fully bespoke to LBC's voice
•Grounded answers from store policies, product catalog, and training content
•AI product recommendations: shade & routine guidance + complementary add-ons/bundles
•Order status lookups, returns/exchanges triage, stock & shipping info
•Human handoff with clean context when needed
•Continuous fine-tuning during onboarding for a stress-free launch

"From day one, Ali has been an absolute pleasure to work with, professional, friendly, and full of knowledge. The AI Chat system he built for us is completely bespoke, and he really took the time to listen to our ideas and find ways to bring them to life on our website. We're so proud to be one of the first in our industry to launch such a helpful conversational AI, and it's already making a real difference for our customers every day. Throughout the whole process, Ali was always quick to respond, patient while we fine-tuned the app, and nothing was ever too much trouble. His support made the whole experience smooth and stress-free. We're so glad we found Ali and Elite Ops AI, he really knows his stuff and has been such a valuable support for our business. Thank you Ali, we're absolutely loving our AVA!"

Leigh Blackwell, CEO & Founder, The London Brow Company

>_Thank you, Leigh! Building AVA with your team was a joy. We'll keep improving it as your catalog and content change, especially the shade and routine guidance, and we're excited to keep AVA learning and your customers happy.

>_BENEFITS

Increased conversions from tailored, on-brand product recommendations
~90% reduction in "Which shade?" inquiries (fewer repetitive tickets)
Immediate, friendly answers: customers get what they need faster
Less inbox load for the team: 100+ hours saved monthly
Higher buyer confidence from shade/routine guidance
Consistent brand voice across timezones: 80+ after-hours chats handled monthly
81.6% resolution rate: 8 out of 10 inquiries resolved without human intervention
£4,800+ monthly cost savings on average
Stress-free rollout with quick iteration and clear communication

Based on real results from The London Brow Company after 30 days