Frequently Asked Questions About EliteOpsAI

We build AI and software systems that handle real work for your business: they bring customers in, answer them and run the business behind them. We build each system for the business it serves, without templates: • eCommerce AI Support: Handles support, sales, and pre/post-purchase care for online stores • Custom Development: Websites, CRMs, SaaS platforms, lead generation systems and automations with AI built in, from idea to launch in weeks We also have one product, which we set up for each jeweler: Custom Jeweler Quoting, a branded estimator that turns price-curious visitors into spec-ready consultation requests, calibrated to your margin.

Business owners who are tired of: • Missed calls and lost leads • Repetitive support tickets eating their time • Paying for staff to answer the same questions over and over • Watching competitors move faster

Three things: 1. Flat-fee ownership: You pay once and own the system. No monthly subscriptions for the build itself. 2. A real guarantee: If we don't hit the agreed outcome within 14 to 30 days of launch, depending on deal size and objective, you pay nothing. Already paid? Full refund. 3. We manage everything: With Care, you don't touch a single dashboard. No third-party accounts, no AI credits to track, no technical headaches. We host it, run it, and fix it.

eCommerce AI Support: Typically 1-3 weeks from signed agreement to live system. Custom Jeweler Quoting: Live in 7 to 14 days. Custom Development: MVPs in 2 weeks. Full applications in 1-3 months depending on complexity. We build each system for you, and we move fast because we've built systems like these before, so you aren't paying for us to learn on the job.

Everything your support team does, but 24/7 and instantly: • Answer pre-purchase questions (sizing, compatibility, "will this work for me?") • Handle order status, tracking, and delivery inquiries • Process returns, exchanges, and refund requests • Recommend products based on customer needs • Recover abandoned carts with timely outreach • Escalate complex issues to humans with full context We build it for your store, around your products and policies, and connect it to Shopify, WooCommerce, Gorgias, Zendesk, Klaviyo, or most other major platforms.

Turn price-curious website visitors into spec-ready consultations: • Let visitors configure a piece or submit an inspiration photo • Return an estimate range calibrated to your own margin • Capture each visitor as a spec-ready consultation request • Feed your consultation instead of replacing it with an online checkout • Keep fixed prices off your public site • Never add estimation work to your bench Built for independent, owner-operated custom and bespoke jewelers.

We build AI-native apps, websites, and automations from scratch: • Idea to working MVP in 2 weeks • Full applications in 1-3 months • AI integrations built-in from day one (LLMs, automations, workflows) • Take over half-built projects and finish them properly • Audit existing products and automate what wastes time and money We build with Claude Code on a standard stack: TypeScript, React, PostgreSQL on Supabase and Vercel. That's how an MVP takes two weeks, and why any developer can take over the code later.

Projects range from €2,000 to more than €20,000, depending on what we build. We build every system for the business it serves, so each project gets its own fixed price, based on its scope. We work out that scope with you in a discovery call before quoting, so you know exactly what you're paying and what you're getting before we start. The fixed price includes: • Discovery and scoping • The complete build, with every integration we agree on • Your brand voice, wherever the system talks to your customers • Launch and 30 days of post-launch tuning • Handoff documentation We don't bill by the hour. There are no monthly subscriptions for the build, no per-seat pricing, no usage tiers and no surprise invoices. After the build, you can optionally add Care for ongoing management, but it's not required. The one exception is Custom Jeweler Quoting, our product for jewelers: we set it up and run it for each jeweler, on its own terms.

If you manage the system yourself after the build, you pay third-party providers directly: • AI usage (OpenAI, Anthropic, etc.) • Telephony minutes (Vapi, Twilio) • Automation platforms (Make.com, n8n) • Hosting and database (Supabase, Vercel) These vary based on your usage, typically €50-300/month for most businesses. Or choose Care, from €299 to €2,499 a month depending on the system, and we handle all of it. You need no third-party accounts, and everything is in one monthly fee.

No. The flat fee covers everything we agree to in scoping. If you want something outside the original scope (new channels, major flow expansions, custom integrations), we quote it as a fixed-price add-on before starting. No surprise invoices. No "we didn't realize this would take longer." We scope properly upfront.

Yes. If we don't hit the agreed outcome within 14 to 30 days of launch, depending on deal size and objective, you get a full refund, and on the AI support pilot, you never pay in the first place. We agree on the outcome before we start and write it into the contract: a specific metric like lower support load or faster response times. We offer this because we know the systems work. We've built them before.

You own your system, your data, and your content. On full payment, you get: • Complete access to your build • All credentials and documentation • Perpetual license to use and modify If you ever want to leave or self-host, you can. The system is yours.

Two ways to start, both leading to a call with our team: 1. Scoping call: Book a call to scope your build. Afterwards you get a written proposal with a fixed price and the outcome we commit to. 2. 14-day pilot, for AI support: Fill out the short pilot form (2 minutes). We confirm fit within 24 hours, then you book your onboarding call. We deploy a working system; if we don't hit the agreed outcome by day 14, you pay nothing. There's no lengthy sales process and no pitch deck.

Depends on the service, but typically: • Your goals (what problems are we solving?) • FAQs and policies (what should the AI know?) • Brand voice (formal, friendly, playful?) • Integration access (Shopify, Google Calendar, CRM, etc.) • Any assets (product catalogs, size guides, price lists) We guide you through exactly what's needed. Most clients spend 1-2 hours on preparation.

Because we don't work with everyone. For eCommerce AI Support and Custom Jeweler Quoting, we need to know: • Your business is established (not a brand new idea) • You have real volume (enough calls/tickets to justify AI) • You're ready to move (not "just exploring") • We can actually help (some problems aren't AI problems) Building a website, CRM or platform? That's what Custom Development is for. The application takes 2 minutes. If we're not a fit, we'll tell you honestly and point you in the right direction.

Yes. Book a scoping call directly, or, for AI support, start with the 14-day pilot. Either way you talk to a person from our team. We review every application personally. If it's a fit, you book your call directly.

Care is how we look after a system after launch: we host it, watch it, fix it and keep improving it. It covers every system we build, from websites to AI systems and custom software. Without Care, you manage everything yourself: third-party accounts, AI usage, platform updates, fixes. When something breaks, you email us, grant access, and wait. With Care, your system runs on our infrastructure and we handle all of it, so you don't touch a single dashboard.

€299 to €2,499 a month, depending on the system. One fixed monthly fee, set in your proposal next to the build price. It covers hosting, AI usage at the volume we agree and the tools your system runs on, so you get one invoice instead of a pile of accounts. Where your system lands in the range depends on what we look after, how much improvement work you want each month and how fast you need us to respond. A website starts at €299. AI systems and platforms in daily use sit higher.

At every price: • Hosting and uptime monitoring • Fixes when something breaks, without tickets • Updates when a platform or API changes • Direct support Higher in the range, Care adds: • Weekly improvements • Reviews of real customer conversations, for AI systems • Knowledge updates when your products or services change • New features • Same-day priority support

Not technically. After the build, you can manage everything yourself. But consider: • APIs change. Platforms update. When OpenAI pushes an update at 2am and your checkout breaks, who's fixing it? • Your business evolves. New products, new services, new pricing. Without active management, your system falls behind. • Time adds up. Managing accounts, tracking AI usage, debugging issues: it's a second job you didn't sign up for. Care is optional. Without it, we hand over the code, the accounts and the documentation, and you run the system yourself.

We agree the term with you on the call, together with the scope and the fee. When Care ends, we hand over all credentials and documentation. The system is yours.

Most systems with an API: • eCommerce: Shopify, WooCommerce, BigCommerce, Magento • Help desks: Gorgias, Zendesk, Freshdesk, Intercom • CRMs: HubSpot, Pipedrive, Salesforce, Close • Calendars: Google Calendar, Outlook, Cal.com, Calendly • Telephony: Vapi, Twilio, Vonage • Email/SMS: Klaviyo, Resend, SendGrid, Twilio • Automation: Make.com, n8n, Zapier • Databases: Supabase, Airtable, Firebase If there's an API, we can likely connect it. If you're unsure, ask in your application.

Usually no. We need admin access to your platforms and API credentials where applicable. You don't need to write code, build anything, or involve your dev team. If your setup is unusually complex (legacy systems, custom databases, enterprise security), we'll discuss in the scoping call.

No. Our implementations use lightweight loaders, async loading, and lazy assets. Nothing blocks your page render. No impact on Core Web Vitals or SEO.

We build for resilience: • Fallback flows when APIs are slow or down • Graceful degradation ("We'll email you shortly" instead of errors) • Retry logic for transient failures • Monitoring and alerts so we know before customers complain Platform issues will happen. Our systems handle them gracefully instead of falling over.

Minimal scope, encrypted, and only stored where needed: • TLS encryption in transit • Data stored only in systems you already use (your CRM, your help desk) • We can disable logging of sensitive inputs • No training of global AI models on your data Your customer conversations stay yours.

We sign a Data Processing Agreement (DPA) with every client before any contract, so you know exactly how your data is processed. • Data export on request • Data deletion on request • Transcript anonymization available We're based in Germany and take privacy seriously.

No. We avoid PCI scope entirely. Payment processing stays with your existing provider (Stripe, Shopify Payments, etc.). We never see or store card data.

Not by default. HIPAA compliance requires specific architecture, hosting, and Business Associate Agreements. If you're in healthcare and need HIPAA alignment, mention it in your application and we can discuss requirements and feasibility.

Multiple layers: • Retrieval-augmented generation: AI answers from YOUR knowledge base, not general internet • Strict guardrails: topics the AI won't touch, claims it won't make • Confidence thresholds: uncertain = escalate to human, don't guess • Fallbacks: "Let me connect you with someone who can help" rather than hallucinating The goal is a correct answer or an honest escalation, never confident nonsense.

Completely. Formal or casual, witty or straightforward, with or without emoji, professional or playful: you choose. We write your brand voice into the system prompts and test until it sounds like your best employee rather than a generic robot.

It escalates gracefully: • Gathers relevant context (what the customer asked, what it already knows) • Creates a ticket or transfers to a human with full summary • On phone: warm transfer with context, not cold handoff • Never leaves customers stuck in a loop You set the escalation rules by topic, sentiment, customer type, time of day, whatever makes sense for your business.

Yes. Auto-detection of customer language with locale-appropriate responses. The AI adapts tone and formality based on language norms. Most common: English, German, French, Spanish, Dutch. Others are available, just ask in your application.

Depends on the metric: • Missed calls eliminated: Immediate (AI answers on first ring) • Support ticket reduction: Within first week • Response time improvement: Immediate (AI responds in seconds) • Booking/conversion lift: Compounds over first 2-4 weeks • Full ROI picture: Usually clear within 30 days We set expectations during scoping. No vague "results may vary."

Depends on your service: • eCommerce: Tickets deflected, response time, CSAT, conversion impact • Custom Jeweler Quoting: Consultation requests captured, estimate completion rate, lead quality • Custom Development: Project delivered on time and scope Every client gets access to their dashboard at app.eliteopsai.com with real-time metrics, so you never have to take our word for it.

Then you don't pay. If we don't hit the agreed outcome within 14 to 30 days of launch, depending on deal size and objective, you pay nothing, and if you've already paid, you get a full refund. We offer this because the systems work. We've built them before, we know what results look like, and we don't take projects we can't deliver.

Someone from our team leads your first call. Once you sign, you work directly with the people who build your system, led by our founder, Ali Dayoub. There are no account managers in between and no junior developers learning on your project. You talk to the builders in a shared chat from kickoff to launch, and after launch too if you choose Care. Decisions happen fast because there's no internal game of telephone.

Depends on your preference: • Slack or WhatsApp for quick questions • Email for documentation and formal updates • Video calls when we need to align on decisions • Loom videos to show progress without scheduling calls We adapt to how you work, not the other way around. Most clients hear from us every 1-2 days during active builds.

Two options: 1. Self-manage: You take over. We hand you credentials, documentation, and you run it yourself. Third-party costs are yours. 2. Care (€299 to €2,499 a month): We host the system, fix it, keep it updated and support you, and higher in the range we improve it every week. You don't touch anything.

Yes, depending on scope: Small changes (text tweaks, minor flow adjustments): Included in the 30-day post-launch window, or included in Care. Larger changes (new channels, major integrations, additional features): Quoted as fixed-price add-ons. You'll know the price before we start. Higher in the Care range, most ongoing changes are included. We build what you need as part of Care.

Yes, clear and simple. For builds: Fixed-scope agreement with defined deliverables, timeline, and payment terms. Milestone-based payments so neither of us takes all the risk. For Care: We agree the term with you on the call, together with the scope and the fee. We don't do 50-page legal documents that hide gotchas. You'll understand exactly what you're agreeing to.

Yes. Standard mutual NDAs are available. Every engagement also starts with a Data Processing Agreement (DPA), signed before the contract.

For builds: Milestone-based. If we've completed milestones, you pay for completed work. If we haven't delivered, you don't pay for undelivered portions. For Care: Care ends with the term we agreed on the call. We hand over all credentials and documentation. Either way, the system is yours and nobody holds it hostage.